Payment & Refund Policy
One-time renewal model
For Gear Journey web/desktop plans that use manual payment or PayHere one-time payment, the customer chooses when to renew. These payment paths are designed without automatic recurring deduction.
Manual bank / QR payments
A manual payment request remains pending until the payment is verified. Submitting a reference or slip does not itself activate paid access. If a payment cannot be verified, the request may be rejected and support may ask for additional proof.
PayHere
PayHere may be offered later for one-time web/desktop payments. When enabled, the transaction is processed by PayHere and Gear Journey does not store full card credentials.
Google Play / Apple purchases
If Gear Journey is distributed with paid digital access through Google Play or the Apple App Store, purchases and refunds made through those stores are handled under the applicable store’s billing and refund rules.
Refund requests for direct payments
If you believe a direct manual or PayHere payment was duplicated, made in error, or not applied correctly, contact support.gearjourney@gmail.com with the transaction/reference number. Refund eligibility is reviewed based on the transaction status, access already provided, duplicate/error evidence, and applicable law.